filvet FAQ – Answers to Your Most Common Questions

The minimum age is 21. This is enforced through KYC identity verification, which is required before your first PHP withdrawal is processed. Anyone found to be under 21 will have their account suspended.

No. Each individual is permitted one active filvet account. Creating duplicate accounts — whether under your name or someone else's — violates the Terms & Conditions and may result in all related accounts being closed. If you've lost access to your account, contact support at [email protected] rather than registering again.

KYC is a one-time process required before your first withdrawal. From your account dashboard, upload a clear copy of a valid Philippine government-issued ID — such as a passport, driver's licence, SSS ID, or PhilSys card. Your name and date of birth on the ID must match your registration details. The team processes KYC submissions within a reasonable timeframe.

Contact filvet support at [email protected] with your registered mobile number or email address and a description of the issue. The team will guide you through account recovery. Do not register a new account — this will violate the one-account rule and may result in both accounts being suspended.

Deposits through GCash and Maya are typically credited to your filvet balance quickly after the transaction is confirmed on your end. Bank transfers may take longer depending on the processing time of your bank. If your deposit has not appeared after a reasonable period, contact support at [email protected] with your transaction reference number.

Minimum deposit amounts may vary depending on the payment channel. The current minimums for each method are displayed in the deposit section of your account dashboard. All amounts are shown in Philippine Peso.

Yes. filvet's responsible gaming tools include daily, weekly, and monthly deposit limits in PHP. You can set these from your account dashboard. Once a limit is active, deposits beyond that amount are blocked for the set period. Lowering a limit takes effect immediately; requests to increase a limit may have a cooling-off period. See the Responsible Gaming page for more details.

KYC (Know Your Customer) identity verification confirms that you are who you say you are and that you are at least 21 years old. It also ensures that your PHP balance can only be withdrawn to an account in your own name — protecting you against unauthorised access. KYC is a one-time process that does not need to be repeated for future withdrawals.

Processing times depend on the payment channel and any internal review steps. VIP players on higher tiers benefit from prioritised withdrawal processing. If your withdrawal has not arrived after the expected period, contact support at [email protected] with your withdrawal request reference.

Available withdrawal channels are listed in your account dashboard. Local Philippine e-wallets and bank transfer are among the supported options. The receiving account must be registered under your own name to comply with KYC requirements. All withdrawals are made in PHP.

No download is required to play on filvet via a browser — on desktop or mobile. Games load directly in your browser. A dedicated filvet app is available for Android and iOS if you prefer a native mobile experience, but it is not required.

filvet's casino games and slots use industry-standard random number generators (RNGs) or live dealer formats sourced from established gaming content providers. Like all casino-style games, there is a built-in house edge. Past results do not influence future outcomes. No strategy guarantees a profit — gambling involves genuine financial risk.

Yes. filvet offers live in-play betting across eligible sports events. Odds update in real time as the match progresses. Live betting markets are available while the event is active and may close at any time at the platform's discretion. Log in and visit the Sports section to see what's currently live.

Winnings from settled bets are credited directly to your filvet PHP balance. You can then keep them in your balance for further bets or request a withdrawal to your local bank account or e-wallet. Settlement timing depends on when the event result is confirmed and processed.

Do not provide it. filvet support will never ask for your password or OTP under any circumstances. If you receive such a request — by email, chat, social media, or any other channel — it is a phishing attempt. Report it immediately to [email protected] and change your password as soon as possible.

Contact filvet support at [email protected] immediately. Include your registered mobile number and a brief description of what you've noticed. The team can review recent login activity and take steps to secure your account. In the meantime, change your password if you still have access.

Email [email protected] with the subject "Self-Exclusion Request" and your registered email address or mobile number. The team will process the request and confirm when your account has been suspended. During self-exclusion, gaming activity is not possible and new account registrations from the same individual are also blocked.

No. All games on filvet — including sports betting, live casino, slots, and eBingo — involve real financial risk. No outcome is guaranteed, and no strategy ensures a consistent profit. filvet is a platform for entertainment. Only play with PHP you can afford to lose, and always set a budget before your session begins.

Yes. The filvet app is compatible with Android devices. Depending on your device settings, you may need to allow installation from sources outside the Google Play Store. Step-by-step installation instructions are available on the App page.

Yes. Your PHP balance, bet history, VIP progress, and account settings are fully synced across the filvet app and browser. There is only one account — whether you access it on mobile, tablet, or desktop, you are always looking at the same real-time data.