filvet Privacy Policy – How We Handle Your Personal Data

1 Overview

filvet is an online gaming platform serving players in the Philippines. When you create an account, make a deposit, place a bet, or use any feature on the platform, certain personal information is collected and processed. This Privacy Policy describes that process in plain terms so you know exactly what happens with your data.

filvet processes personal data in order to provide its services, comply with applicable verification and anti-money laundering requirements, and maintain the security of accounts and transactions. Data processing is limited to what is necessary for these purposes.

If you have questions about this policy or want to exercise your data rights, contact the filvet support team at [email protected].

2 Data We Collect

filvet collects personal information through three main channels: information you provide directly, information generated by your use of the platform, and information from third-party verification services used during KYC.

3 How We Use Your Data

Personal data collected by filvet is used for the following purposes:

• Creating and managing your account, including identity verification and OTP login security.
• Processing deposits and withdrawal requests in Philippine Peso through your linked payment channel.
• Operating the platform — including sports betting markets, live casino streams, slots, and eBingo sessions — under your account.
• Tracking VIP tier progress and applying cashback or loyalty benefits automatically.
• Sending account-related notifications such as bet settlement results, transaction confirmations, and security alerts.
• Investigating suspicious account activity, potential fraud, or breaches of the Terms & Conditions.
• Complying with applicable anti-money laundering and identity verification requirements.
• Improving platform performance and resolving technical issues.

filvet does not use your personal data for automated decision-making that produces legal effects without human review.

4 Data Sharing

filvet does not sell, rent, or trade your personal data. Sharing occurs only in limited circumstances necessary to operate the platform:

• Payment processors: Transaction references are shared with GCash, Maya, or Philippine banking partners solely to process your deposit or withdrawal in PHP.
• Identity verification providers: During KYC, your identity documents may be processed by a third-party verification service. These providers are bound by confidentiality obligations.
• Game software providers: Game session data may be shared with the game studio whose title you are playing for the purpose of operating that game correctly.
• Legal and regulatory requirements: filvet may disclose data to law enforcement or regulatory authorities when required by applicable law or in response to a valid legal process.

All third parties with access to filvet player data are required to handle that data securely and use it only for the specific purpose for which it was shared.

5 Security Measures

filvet implements multiple technical and procedural safeguards to protect your personal data:

• All data in transit between your device and the filvet platform is encrypted via SSL (Secure Sockets Layer).
• OTP (one-time password) verification is required for new device logins, adding a second layer beyond your password.
• Access to player account data within filvet is restricted to staff with a legitimate operational need.
• KYC documents are stored in encrypted form and are not accessible through the standard account interface.
• Account activity is monitored for anomalies that may indicate unauthorised access or fraud.

6 Cookies and Tracking

The filvet platform uses cookies and similar technologies to maintain your session, remember your preferences, and analyse platform usage. Cookies are small text files stored on your device when you access the site or app.

• Session cookies: Keep you logged in during your active session. These expire when you close your browser.
• Functional cookies: Remember your language, display settings, and recent activity to improve your experience.
• Analytics cookies: Help filvet understand how players use the platform — which pages are visited most, where errors occur, and how navigation flows. Data collected this way is aggregated and not linked to your personal identity.

You can configure your browser to refuse cookies, though some platform features may not function correctly without session cookies enabled.

7 Data Retention

filvet retains personal data for as long as your account is active and for a reasonable period afterwards to comply with legal, financial, and anti-fraud obligations. Specific retention periods depend on the data type:

• Account and identity data is retained for the duration of your account and for a period after closure as required by applicable regulations.
• Transaction records are retained in accordance with financial record-keeping requirements applicable in the Philippines.
• Support communications are retained for a reasonable period to allow follow-up and dispute resolution.
• Technical and analytics data is typically held in aggregated form and de-identified after a short period.

When data is no longer required and has passed its retention period, it is securely deleted or anonymised.

8 Your Data Rights

As a player in the Philippines, you have rights over the personal data filvet holds about you. You can exercise these rights by contacting [email protected] with your account details and a description of your request.

9 Protection of Minors

filvet does not knowingly collect personal data from anyone under the age of 21. Account registration requires a Philippine mobile number and is subject to KYC identity verification that confirms the account holder meets the minimum age requirement.

If filvet discovers that an account has been registered by someone under 21, the account will be suspended immediately and any data associated with it will be handled in accordance with applicable data protection obligations. If you are a parent or guardian who believes a minor has registered on filvet, please contact us at [email protected] immediately.

10 Changes to This Policy

filvet may update this Privacy Policy from time to time as the platform evolves or as legal requirements change. When significant changes are made, we will make reasonable efforts to notify active account holders. The updated policy will be published on this page with a revised date.

Continuing to use the filvet platform after a policy update is published constitutes acceptance of the revised terms. If you disagree with any change, you may request account closure by contacting support.

11 Contact and Data Enquiries

For all questions, requests, or concerns related to this Privacy Policy or the personal data filvet holds about you, contact the support team:

For questions about your account or platform features, you can also visit the FAQ page which covers the most common account and privacy-related questions.